TMS Global Privacy Policy
Last updated: 27 March 2026 | Next review: 31 March 2027
Last updated: 27 March 2026
Next review: 31 March 2027
Team Management Systems IP Pty Ltd (ABN: 60 677 148 355), trading as TMS Global (TMS Global) respects the privacy of all persons and is committed to ensuring openness and transparency in our personal information handling practices.
As part of our ongoing commitment to privacy, we want to ensure that all persons understand how we collect, use, disclose and process their information in relation to our products and services.
Background
As an Australian based company, we are, as a minimum, bound by the Australian Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). Specific privacy laws may also apply to personal information and data subjects in certain jurisdictions.
In this policy “we”, “us” and “our” refers to TMS Global of 139 Coronation Drive, Brisbane, QLD 4064, Australia.
Ethical Guidelines
TMS Global sets down guidelines in respect of Personal Information. It is a condition of use of the Platform and Services that all those that interact with TMS Global, the Platform, the Services and data subjects agree to and abide by the guidelines. For example, both Accredited Practitioners and Administrators must agree to, and abide by, the TMS Global Ethical Guidelines.
Processing of Information
We act as both a controller and processor of personal information. TMS Global engages with Clients to undertake psychometric testing of Respondents. Respondents complete Assessments in the form of questionnaires, which are processed to generate psychometric profiles (Profiles). We also provide diagnostic reports and other reports associated with Profiles.
Sources of Personal Information and the Personal Information we collect and hold
We collect information when you engage with us, when you browse our Platform, when you visit or use our Platform and when we engage with Clients, Administrators, Accredited Practitioners and Respondents.
Information from Clients
We collect information sufficient from Clients to identify the Client and the individuals who contact us; information to create and maintain accounts; and other information required for us to provide our Services.
Information from Respondents
From Respondents, we collect information including identification information, personal information to set up and maintain accounts, and the Respondent’s response to questionnaires and Assessments. We also maintain the Reports generated from those responses. It is not mandatory for a Respondent to provide us with any information, and a Respondent can decline to provide that information to us, or withdraw our right to use that information, at any time.
Information from Accredited Practitioners
From Accredited Practitioners we collect information necessary to identify the Accredited Practitioner, such as their name, accreditation details, address, email address and other contact details.
Information from Administrators
From Administrators we collect information necessary to identify the Administrator, such as their name, address, email address and other contact details.
Information from our Platform
We may also collect information when you access or use our Platform, including via emails, Cookies and Google Analytics. This may include your name, email address, organisation name and contact details (if provided), the location from which you have come to our Platform and the pages you have visited, and technical data such as IP address, device type, browser type and operating system.
Why do we collect, hold and use your Personal Information?
We collect, hold and use your personal information so that we can: provide our Services to our Clients; allow Respondents to complete Assessments and generate Reports; manage and administer accounts; contact you and respond to your queries; provide you with information about our Services; notify you of updates; update our Platform; ensure that our Platform is user friendly and secure; process research information; and comply with our legal obligations.
How do we process, store and hold Personal Information?
Your personal information may be processed by software and processed electronically. We store most information about you in computer systems and databases operated by either us or our external service providers. We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
Who do we disclose your Personal Information to, and why?
We may transfer or disclose your personal information: to our related companies such as our authorised distributors; where you are a Respondent, to our Client and to Accredited Practitioners and Administrators for that Client; and to external service providers so that they may perform services for us or on our behalf.
We may also disclose your personal information where we are required or authorised by law to do so, or where we are otherwise permitted to disclose the information under the Privacy Act or any applicable law.
Do we disclose Personal Information to overseas recipients?
USERS IN AUSTRALIA: We may disclose your personal information to a recipient which is located outside Australia, unless we have agreed with your Accredited Practitioner or our Client not to do so.
USERS IN THE EEA & UK: Your data will be hosted securely in either Germany or Australia as agreed with the Data Controller. Any transfer out of the UK or out of the EEA only takes place where we have put the appropriate GDPR compliant processes in place.
Access to, deletion and correction of your Personal Information
You may access or request correction of the personal information that we hold about you by contacting us. There is generally no charge for requesting access to your personal information. Your personal information will be deleted in accordance with laws and regulations that require us to delete that data. You are also able to delete your personal information through our Platform, or contact us to have the personal information deleted.
Complaints
If you have a complaint about the way in which we have handled any privacy issue, you should contact us. If you remain unsatisfied, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance on alternative courses of action which may be available.
Contact details
Team Management Systems IP Pty Ltd trading as TMS Global
ABN: 60 677 148 355
139 Coronation Drive, Brisbane, QLD 4064 Australia
E: info@teammanagementsystems.com
Ph: +61 (0)7 3368 2333